SolarGaps Privacy Policy

SolarGaps, Inc. (“SolarGaps”) respects the privacy of its customers and product users and is committed to maintaining the privacy and confidentiality of the information collected from its customers during the registration and continuing use of www.solargaps.com (the “Site”) and the use of the SolarGaps products and related applications (collectively with the use of Amazon® Alexa to control the SolarGaps products, the "Applications"). The purpose of this Privacy Policy is to explain how SolarGaps and its resellers, suppliers, licensors or other affiliates (collectively, the “Contributors”) collect, retain and use personal information that may be collected by SolarGaps, when you visit the Site, when you call SolarGaps or any of its Contributors to receive sales or technical support, or when you use the SolarGaps Applications on your personal devices. Please read this Privacy Policy to learn about how SolarGaps manages your personal information, including what information is gathered, why it is gathered, to whom SolarGaps discloses any personal information, and how your personal information is safeguarded by SolarGaps.


Why SolarGaps Collects Personal Information

SolarGaps strives to provide superior service to its customers. Collecting certain personal information helps SolarGaps achieve this goal by providing you with more convenient access to the Site, enabling enhanced product functionality, and by ensuring that SolarGaps meets its internal quality standards.


What Information is Collected by SolarGaps or its Contributors and When

Upon visiting the Site, you may be asked to provide personal information, such as your name, address, phone number, and e-mail address. SolarGaps or its Contributors may have also collected other information at the time of installation, such as the serial number of your SolarGaps controller, the date of purchase and any information relating to a support or service issue.

Other information collected during the use of the Site and Applications may include last log-in date, certain information collected from your controller device, including log files, device information and network information, as well as that information further set forth below under Site Visit Tracking Technologies. In addition, our Site and Applications use automatic data collection tools to gather usage data and compile business and technical statistics. If you control of your SolarGaps products through Amazon Alexa, we will also collect your name, login information, account creation date, Amazon ID, device name, channel name, scene name, schedule name, frequency of use and device location.


SolarGaps and its Contributors may collect this information from you in person during initial purchase and installation of your controller hardware, via conversations or messages exchanged over phone or internet, through automated systems that log your use of the SolarGaps products, and through your use of the Applications and Amazon Alexa.


Site Visit Tracking Technologies

As is standard practice on many corporate websites, the Site may use “cookies” and other technologies to help SolarGaps understand which parts of the Site are the most popular and the preferences of SolarGaps users. SolarGaps may also use cookies and other technologies to study traffic patterns on the Site and Applications, to improve its functionality and usability as well as to improve the effectiveness of SolarGaps communications with its customers. SolarGaps may also use cookies and other tracking functionality to customize your experience and provide greater convenience to you during your interactions with the Site and our Applications.


A cookie is a unique alphanumeric identifier that websites use to help identify the number of unique visitors to a website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus and thus pose no threat to you. Servers and sites other than the one placing the cookie on your hard drive cannot read the cookie, and no personal information can be gathered by other servers from the cookie. If you prefer not to enable cookies or to disable them, you may do so through your web browser’s security settings. Please note that certain features of the Site may not be available once cookies have been disabled.


The Site and Applications gather certain information automatically which is stored in log files. This information includes internet protocol (“IP”) addresses, browser type, operating system, internet service provider (“ISP”), referring/exit pages, date/time stamp of access, clickstream data and usage data as otherwise described in this Privacy Policy. When you visit the Site, the servers automatically log your IP address, the time and duration of your visit, and the time and duration spent on the pages of the Site which you view. If you arrive at the Site by clicking a paid advertisement or a link in an e-mail, then the server will capture information that tracks your visit from that link. If you arrive at the Site by clicking on a non-paid source, such as a search engine result or link on another website, the server may capture information that tracks your visit from that source, to the extent available. SolarGaps uses this information to analyze trends, to administer the Site, to track users’ movements around the Site and to gather demographic information about SolarGaps users as a whole. SolarGaps will not use the information collected to market directly to you without your consent.


Some of SolarGaps’s e-mail message to you may contain a “click-through URL” which links to content on the Site. When you click one of these URLS, it passes information through the SolarGaps web server before you arrive at the destination web page. SolarGaps tracks this click-through data to help determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in e-mails you receive from SolarGaps.


When SolarGaps Discloses Your Information

SolarGaps does not sell or rent your personal information to marketers. To help SolarGaps provide superior service to its customers, your personal information may be shared with legal entities related to SolarGaps who will safeguard it in accordance with this Privacy Policy. SolarGaps may make certain personal information about you available to Contributors that SolarGaps has a strategic relationship with or that perform work for SolarGaps to provide products and services to you on SolarGaps behalf, including the reseller that installed your equipment, fulfillment service companies, and dealers. These Contributors may help SolarGaps process information, fulfill customer orders, deliver products to you, manage and enhance your experience, provide customer service, or conduct customer research or satisfaction surveys. These Contributors are also obligated to protect your personal information in accordance with this Privacy Policy. Without such information being made available, it would be difficult for you to purchase SolarGaps products, have such products delivered and installed, receive customer service, provide SolarGaps with feedback to improve it products and services, or access the Applications and other SolarGaps services and content.


At times SolarGaps may be required by law or litigation to disclose your personal information. SolarGaps may also disclose information about you if it determines that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

SolarGaps may release the information it collects to third parties, where the information is provided to enable such third party to provide services to SolarGaps or to enable Application functionality, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Policy, and is permitted to use the information only for the purpose of providing services to SolarGaps.


How SolarGaps Protects Your Personal Information

SolarGaps and its Contributors take administrative, technical, and physical measures to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.


Integrity of Your Personal Information

SolarGaps has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You always have the right to access and correct the personal information you have provided directly to SolarGaps. You can help SolarGaps ensure that your contact information and preferences are accurate, complete, and up to date by filling out an updated contact form at the Site or contacting SolarGaps at hello@solargaps.com with corrections or updates.


SolarGaps uses various security measures to protect the information that SolarGaps collects directly, as appropriate to the type of information, including encryption, firewalls, and access controls.


Links to Non-SolarGaps Websites

SolarGaps may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from SolarGaps practices and are not controlled by SolarGaps nor covered by this Privacy Policy. SolarGaps does not make any representations about third-party websites. SolarGaps encourages you to review the privacy policy of any third-party site before submitting any personal data.


SolarGaps Commitment to Your Privacy

To make sure your personal information is secure, SolarGaps communicates this Privacy Policy to its employees and Contributors and strictly enforces privacy safeguards within the company. In addition, SolarGaps supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. SolarGaps does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.


SolarGaps abides by the applicable laws and regulations regarding the collection, use, and retention of personal information collected from the European Union. If you believe that any personal information SolarGaps has about you is incorrect, or is, has been, or might be used inappropriately, please contact us at hello@solargaps.com, and we will take steps to correct or delete the information, or restrict its use, as appropriate.


Internal Compliance

SolarGaps utilizes the self-assessment approach to ensure its compliance with its Privacy Policy. SolarGaps regularly verifies that this Privacy Policy is accurate, comprehensive, prominently displayed, completely implemented and in conformity with applicable laws and regulations and conducts its self-assessment on an annual basis to ensure that all relevant privacy practices are being followed.


Privacy Questions

If you have any questions or concerns about SolarGaps Privacy Policy, please e-mail us at hello@solargaps.com


SolarGaps may update the Privacy Policy from time to time. When SolarGaps changes the policy in a material way, a notice will be posted on the Site along with the updated privacy policy. SolarGaps will never materially change its policies and practices to make them less protective of your personal information collected in the past without your prior consent. This Privacy Policy was last updated on October 9, 2017.